TypeSafe Jev · inbox that sorts itself
AI email triage — route, prioritize, and flag every inbound message in milliseconds
Paste an email or support ticket and Jev returns whether it is urgent, which team should own it, and how severe the impact is — a typed decision with calibrated confidence, no queue-watching required.
Run email / support triage now
This tool is pre-configured for email / support triage. Paste your text and Jev returns the typed decision below — the same call the showcase example was captured from.
A real email / support triage decision
Captured live from this exact tool — the text that was pasted, the typed decision Jev returned, and the measured latency and cost. Nothing here is mocked up.
Hi — I've emailed twice about a double charge on my invoice and nobody replied. I need this refunded today or I'm disputing with my bank.
How email / support triage works
01
Paste the inbound email or ticket
Drop in the full message — subject, body, whatever the customer wrote. No templating, no fields to map; Jev reads the raw text.
02
Jev checks urgency, owner, and severity
In one millisecond-scale pass Jev answers three typed questions at once: is this urgent, which team (billing / support / engineering / sales) should own it, and how severe is the impact.
03
Act on a decision you can thresholds on
You get an urgent yes/no probability, the chosen team with per-option odds, and a severity tier — each with a confidence you can wire straight into an auto-route or an escalation rule.
Email / support triage — frequently asked
How accurate is AI email triage compared to keyword rules?
Keyword rules break the moment a customer phrases a refund as "money back" instead of "refund". Jev reads intent, not keywords, so a double-charge complaint routes to billing even when the word never appears — and every decision ships with a confidence you can audit.
Can I tune the urgency threshold?
Yes. The urgent question returns a probability, not a hard label. Escalate only above 0.8 during business hours and above 0.5 overnight — you own the cutoff; Jev just gives you the calibrated number.
What routing categories does it support?
This page ships with billing, support, engineering, and sales, because those are the queues most inboxes actually have. The categories are just typed criteria, so you can swap in your own team names without retraining anything.
Does the email content leave my control or get stored to train a model?
Jev evaluates the text you paste for that single decision and returns typed values — it does not free-write and it is not a chat model retaining your thread. Nothing about email triage requires the message to become training data.
How fast is it on a busy inbox?
The email triage sample on this page returned in 241 ms. At that speed you can triage every message inline as it arrives instead of batching a nightly sweep.
Stop reading your inbox in order
Paste one real support email and watch Jev route it, rank it, and flag it before you have finished reading the subject line.
Triage your first emailOther Jev use cases
Or start from the full use-case index or the generic Jev decision tool.